Política de reembolso

Returns

We accept returns within 14 days of delivery.

To be eligible, items must be:

• Unworn, unwashed and undamaged
• Returned with all original tags attached
• Returned in the original SOLE ET. AL packaging

Items that do not meet these conditions cannot be accepted and will be sent back to you.

Refunds

Full-price items are refunded to the original payment method once your return has been received and inspected.

Sale items are eligible for store credit only. Store credit is issued once your return has been received and inspected.

How to start a return

Email customercare@soleetal.com within 14 days of delivery with your order number and the item(s) you would like to return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Hand-finished pieces

Our pieces are hand-dyed and hand-finished, so variation in tone, fade and distressing is part of the design and is not considered a fault.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact customercare@soleetal.com within 14 days of delivery with your order number and photos, and we will make it right.